Shipping & Returns

Shipping Policy

We will ship out your items in 1-3 business days from our studio in Hong Kong. (Except for furniture & pre-order products) 

 

We welcome international orders. Please email to hello@obj.com.hk if you are located in other countries. We will send you a quotation about your product with relevant shipping fee. 

About furniture delivery: 

Delivery 

We offer free delivery for furniture order over the net total HK$ 5,000 being delivered in Hong Kong; For orders below the above amount, you can consider Standard SF Express Delivery (Pay on Delivery or delivery quotation by us).

 

Self pick-up  

Once your payment has been confirmed, our staff will contact you and arrange a pick up time in our Central office.  

Customs & Regulations

Customers should check their local postal regulations on restricted items since our company, Objective, cannot be held liable for any items that are not accepted into the regarding country.

Return & Exchange Policy

As our precious customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. If you discover a fault with the item(s) you have received, please contact us straight away and our Customer Service Representatives will try to resolve the issue for you as soon as possible.

 

Refund policy is not available. 

Effective receipt is needed for product exchange. We only replace items if they are defective or damaged (except furniture, pre-order goods & discounted goods) . We can issue a one-time product exchange if the item is returned to us within 7 days after purchasing. The item must be returned in new, unused condition with original packaging, tag/ label attached & receipt enclosed. Shipping costs and other miscellaneous fees are non-refundable and return shipping fees are customers responsibility. We highly recommend using a registered and traceable service when returning the package to us, as we will not be held responsible for items lost in the post on return to us. 

International delivery charges are not refundable.

You may return a product that you have purchased if the product is faulty, or different to how it was described. If an item arrives faulty, you must inform us immediately by email (With photos and descriptions of the fault). Once you have done so, we will advise as to how to return the product. Once the item is received & assessed, you will be offered a replacement item. (Except furniture, pre-order goods & discounted goods)

Sale item(s) and furniture item(s) are not eligible for return/ exchange. 

All returns must be approved by Objective. Please contact us before shipping your return. Our address for returns is: 8/F, 8 On Wo Lane, Central, Hong Kong. 

Privacy/ Security

Objective assures all their customers that their right to privacy will be protected. Any personal details will not be disclosed, sold or rented to any individual or entity. All information in which Objective holds, is used for the sole purpose to process orders correctly. Objective does not collect or record any credit card details you may provide when purchasing products from our website. Your credit card/ account details are processed securely through PayPal.

Weather Condition

Delivery service (if applicable) may be delayed in the event of bad weather, traffic and/ or uncontrollable conditions. Delivery service will be suspended during red or black rainstorm warning, or the hoisting of typhoon signal no. 8 or above, and delivery appointment will be re-arranged. If customer using SF Express Delivery (Pay on Delivery) service, please be noted that Objective do not have liability and warranty on the delivery, please visit and refer to S.F. Express website for Terms & Conditions.  

Disclaimer

The information on this website is provided in good faith.

To the best of our knowledge the information is accurate and current. Objective and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Objective reserves the right to change any details on the website at any stage, including prices, without any prior notice. 

In case of any dispute, Objective reserves the right of final decision.  

©2019 Objective. All rights reserved.

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